Neil Weldon
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Neil Weldonによる最近のアクティビティ 最近のアクティビティで並べ替え-
Hi Montana, thanks for the feedback. Obviously we don't have what you are suggesting at this time but I'm happy to work with your Success team to see what we can do in terms of extending queue siz...
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正式なコメント Configuring the Call offering time was something that was announced back in June among further updates. This announcement may be found here. Specifically this feature is part of the Talk Enterprise...
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Hi Caleb, As a keypress you may select 'Default'. Default is the route that will be acted upon when there are no keypresses although we do play the greeting 3 times prior to taking the default opt...
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Hi William, It is possible to add an external number, which is a number not in Talk but which can be used for making outbound calls and using the Caller ID of that number. Details on how to do tha...
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Hi All, You have the option to change your wait greeting and you can record it such that callback is only offered to customers after a specific period of time instead of at the start. Thanks Neil...
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We recognise the need for more granular permissions across features for Admins, Team Leads and Agents and this is something that we are looking to figure out. Thanks for your input as this helps u...
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Hi Francis, We recognise the problem around phone numbers admin when you have many numbers and we exploring how we can address this. Don't have a timeline for you right now but it is amongst our p...
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We do have a set of APIs for changing the state of an agent's availability. These are documented on developer.zendesk.com. Where we recognise the need for more granular permissions for Admins, Tea...
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Hi Mie, The configurable option "New live call recordings are public?" impacts the type of comment that is created after a call. When disabled the comments are Internal, when enabled the comments ...
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Hi all, We're looking at how we can get this more generally available for customers and to move away from a request based on need model. It's obvious to us that we need to address this more broad...