Melody Quinn
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Melody Quinnさんの最近のアクティビティ-
Melody Quinnさんがコメントを作成しました:
Is it possible to limit who has access to the suspended ticket view?
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Melody Quinnさんが投稿を作成しました:
Ideas on How to create a 2-column Section Template
回答済みDoes anyone have ideas on how to create a 2-column section template that will display both subsection titles and article tiles similar to the one Zendesk uses here? I would like the ability to use ...
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Melody Quinnさんがコメントを作成しました:
Hi Stephen, The editor can be tricky when trying to do this without html. If you use the source code, you can use this where you need it. <p>Will this do the trick?</p><ul><li>one bullet</li><li>...
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Melody Quinnさんが投稿を作成しました:
Is it possible to send satisfaction surveys to the ticket submitter - not the requester?
回答済みIs it possible to send satisfaction surveys to the ticket submitter (not the requester) when the ticket does NOT have public comments? We have agents and light agents that submit internal tickets f...
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Melody Quinnさんがコメントを作成しました:
Good morning Dwight, We do not have ticket sync enabled, only ticket view.
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Melody Quinnさんがコメントを作成しました:
Hi Dwight! Filtering: a custom checkbox we created “Zendesk Contact” Matching criteria: Email Field mapping: Full Name, email and Zendesk Contact If a new contact is created in SF and the Zendes...
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Melody Quinnさんがコメントを作成しました:
How do I establish a link between a ZD user and the Salesforce contact record when the ZD user is created first?
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Melody Quinnさんが投稿を作成しました:
How do I establish a link between a ZD user and the Salesforce contact record when the ZD user is created first?
I am receiving this syncing error in the Salesforce Integration logs when the contact record with “someperson@validemail.com” in Salesforce is updated. Salesforce Contact Failed to Sync “map[descri...
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Melody Quinnさんがコメントを作成しました:
Thanks, Brett, I will check it out!
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Melody Quinnさんがコメントを作成しました:
Hi Ashley! I have noticed the same thing! I believe the list is in default order of the article that was updated most recently. What I do, is before I link the article, I will use the main search ...