Melody Quinn
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Melody Quinnさんの最近のアクティビティ-
Melody Quinnさんが投稿を作成しました:
Is it possible to send satisfaction surveys to the ticket submitter - not the requester?
Is it possible to send satisfaction surveys to the ticket submitter (not the requester) when the ticket does NOT have public comments? We have agents and light agents that submit internal tickets f...
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Melody Quinnさんがコメントを作成しました:
Good morning Dwight, We do not have ticket sync enabled, only ticket view.
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Melody Quinnさんがコメントを作成しました:
Hi Dwight! Filtering: a custom checkbox we created “Zendesk Contact” Matching criteria: Email Field mapping: Full Name, email and Zendesk Contact If a new contact is created in SF and the Zendes...
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Melody Quinnさんがコメントを作成しました:
How do I establish a link between a ZD user and the Salesforce contact record when the ZD user is created first?
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Melody Quinnさんが投稿を作成しました:
How do I establish a link between a ZD user and the Salesforce contact record when the ZD user is created first?
I am receiving this syncing error in the Salesforce Integration logs when the contact record with “someperson@validemail.com” in Salesforce is updated. Salesforce Contact Failed to Sync “map[descri...
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Melody Quinnさんがコメントを作成しました:
Thanks, Brett, I will check it out!
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Melody Quinnさんがコメントを作成しました:
Hi Ashley! I have noticed the same thing! I believe the list is in default order of the article that was updated most recently. What I do, is before I link the article, I will use the main search ...
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Melody Quinnさんが投稿を作成しました:
Is it possible to hide the "Brand" field on the ticket form?
Is it possible to hide the "Brand" field on the agent's ticket form? We want to create a second brand for the sole purpose of a second Help Center. We are going to link the "Submit a Request" link ...
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Melody Quinnさんがコメントを作成しました:
Hello. We've had multiple end-users tell us they get an error page when trying to update their profile after they create an account. Some were able to update it after creating a post in the communi...
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Melody Quinnさんがコメントを作成しました:
100% agree!!