Mike Schepker
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アクティビティの概要
Mike Schepkerさんの最近のアクティビティ-
Mike Schepkerさんがコメントを作成しました:
This definitely needs to be a thing. We have a priority dropdown and we explain the SLA of the priority levels in the description. It would be great if this allowed HTML or some other way to provid...
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Mike Schepkerさんがコメントを作成しました:
Brett Bowser that makes no sense. If an end-user, that is not an agent or follower, replies (as opposed to reply all) the comment should be public as they are an end-user and not in any position to...
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Mike Schepkerさんがコメントを作成しました:
Ben Ballard I hope you get some clarity on this. They have made email replies infinitely more confusing and then the system doesn't obey by the own rules Zendesk states. We've had a few tickets ope...
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Mike Schepkerさんがコメントを作成しました:
No, it is checked so agent comments via email should be public.
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Mike Schepkerさんがコメントを作成しました:
Are conditional fields available yet? Last comment mentioning them was 2 years ago.
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Mike Schepkerさんがコメントを作成しました:
This completely breaks our workflow now. Agents that worked cases that are sent to development get added as followers to the ticket and the assignee is changed to a dev assignee. Now, if a customer...
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Mike Schepkerさんがコメントを作成しました:
Yeah, this is a bummer. First Zendesk removed their video recording tool, now Breakout Room is shutting down. We're looking for alternatives as well.
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Mike Schepkerさんがコメントを作成しました:
We use a theme from Lotus themes. The design is great and their support is fantastic. I highly recommend them.