Mike Schepker
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Mike Schepkerさんの最近のアクティビティ-
Mike Schepkerさんがコメントを作成しました:
This definitely needs to be a thing. We have a priority dropdown and we explain the SLA of the priority levels in the description. It would be great if this allowed HTML or some other way to provid...
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Mike Schepkerさんがコメントを作成しました:
Brett - Community Manager that makes no sense. If an end-user, that is not an agent or follower, replies (as opposed to reply all) the comment should be public as they are an end-user and not in an...
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Mike Schepkerさんがコメントを作成しました:
Ben Ballard I hope you get some clarity on this. They have made email replies infinitely more confusing and then the system doesn't obey by the own rules Zendesk states. We've had a few tickets ope...
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Mike Schepkerさんがコメントを作成しました:
No, it is checked so agent comments via email should be public.
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Mike Schepkerさんがコメントを作成しました:
Are conditional fields available yet? Last comment mentioning them was 2 years ago.
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Mike Schepkerさんがコメントを作成しました:
This completely breaks our workflow now. Agents that worked cases that are sent to development get added as followers to the ticket and the assignee is changed to a dev assignee. Now, if a customer...
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Mike Schepkerさんがコメントを作成しました:
Yeah, this is a bummer. First Zendesk removed their video recording tool, now Breakout Room is shutting down. We're looking for alternatives as well.
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Mike Schepkerさんがコメントを作成しました:
We use a theme from Lotus themes. The design is great and their support is fantastic. I highly recommend them.
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Mike Schepkerさんがコメントを作成しました:
We would love this as well. We have premium support customers and would like to create an org field that designates who the rep is. Sometimes the customer has multiple reps. Having a multi-select f...