Mike Schepker
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Mike Schepkerさんの最近のアクティビティ-
Mike Schepkerさんがコメントを作成しました:
This completely breaks our workflow now. Agents that worked cases that are sent to development get added as followers to the ticket and the assignee is changed to a dev assignee. Now, if a customer...
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Mike Schepkerさんがコメントを作成しました:
Yeah, this is a bummer. First Zendesk removed their video recording tool, now Breakout Room is shutting down. We're looking for alternatives as well.
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Mike Schepkerさんがコメントを作成しました:
Linked ticket app works ok, but it's frustrating that it's a manually copying and pasting process, especially when there are attachments involved. Also, sometimes we have customers report 3 differe...
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Mike Schepkerさんがコメントを作成しました:
We use a theme from Lotus themes. The design is great and their support is fantastic. I highly recommend them.
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Mike Schepkerさんがコメントを作成しました:
We would love this as well. We have premium support customers and would like to create an org field that designates who the rep is. Sometimes the customer has multiple reps. Having a multi-select f...