Jitendra
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Jitendraさんの最近のアクティビティ-
Jitendraさんがコメントを作成しました:
Hi there, If we remove one of the value from the field, would those values are wiped out from reports as well? So, we have a field category called "Customer Support" and then agents selects differe...
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Jitendraさんがコメントを作成しました:
+1. Many times public comments are much helpful to get some insights
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Jitendraさんがコメントを作成しました:
Thank you
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Jitendraさんがコメントを作成しました:
Is there any update on getting reports based on comments? Its quite frequent for me to create report based on that if ticket have some particular comments. Those comments are automated, so it woul...
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Jitendraさんがコメントを作成しました:
Hi Brett, I got another query. I am trying to create similar report to above article on the top. So I have put Private comments, public comments, ticket updates, total comments, total ticket update...
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Jitendraさんがコメントを作成しました:
Thank you!
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Jitendraさんがコメントを作成しました:
Hi Brett, Thank you for replying. This is the link: https://support.zendesk.com/hc/en-us/articles/203664236-Time-Tracking-recipe-The-metrics-you-need-to-be-measuring Thanks Jitendra
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Jitendraさんがコメントを作成しました:
Hi there, I pulled the report for total updates and average time per update(this one from other article). My data is broken by Ticket id, updater, brand, ticket status, ticket created date, ticket...
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Jitendraさんがコメントを作成しました:
Thank you Brett. I tried something similar but I was missing some numbers before. It works now. Thanks Jitendra
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Jitendraさんがコメントを作成しました:
Hello, I tried above method. Although it was helpful but I am looking for all the public comments from Agents on particular ticket. So let's say I want all solved tickets in last week and their ove...