Marie-Cathrine Sørensen
-
合計アクティビティ98
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー1ユーザー
-
投票2
-
サブスクリプション40
アクティビティの概要
Marie-Cathrine Sørensenさんの最近のアクティビティ-
Marie-Cathrine Sørensenさんがコメントを作成しました:
Hi Jhalil, The Insights metric says <=1 whereas your Explore metrics says <1, this means that you're not including the tickets with one reply in your Explore metrics. Try changing it to <=1. I hope...
-
Marie-Cathrine Sørensenさんが投稿を作成しました:
Tips for choosing the right Support dataset when migrating from Insights to Explore
The Goal One of the first things you might notice when transitioning from Insights to Explore is how the data is divided into so-called datasets containing different data. In this example, I am goi...
-
Marie-Cathrine Sørensenさんがコメントを作成しました:
Hi Emil, The equivalent to "Date (event)" from Insights is to be found in the Ticket updates dataset in Explore. Here you have an attribute collection called "Time - Ticket update" that contains di...
-
Marie-Cathrine Sørensenさんがコメントを作成しました:
Hi Jessica Strozyk, To my knowledge, the second metric should give you the correct number of ticket updates. What issues are you experiencing with that once since it you believe that it is not corr...
-
Marie-Cathrine Sørensenさんがコメントを作成しました:
Hi Amy Gracer, This option seems to have been removed since I posted the first answer. I do not have the Inverse option available anymore either.
-
Marie-Cathrine Sørensenさんがコメントを作成しました:
Hi Mangai, I've now had a look into it and I can't seem to find a way of adding bold styling to vertical Totals. #helpsome regards,Marie-Cathrine Sørensen
-
Marie-Cathrine Sørensenさんがコメントを作成しました:
Hi again, There doesn't seem to be a straightforward way of adding bold styling to vertical Totals, but I will have a look in Explore to see if there is some kind of workaround and let you know the...
-
Marie-Cathrine Sørensenさんがコメントを作成しました:
Hi Mangai, Normally you can use the Inverse totals position checkbox under Result manipulation > Totals to move totals from top to bottom and vice versa, but for some reason that doesn't seem to be...
-
Marie-Cathrine Sørensenさんがコメントを作成しました:
Hi Jesse Marion, The issue is that you are trying to put in a metric instead of a date attribute. Try this instead: Create a date bucket attribute using this formula (based on the above guide): D...
-
Marie-Cathrine Sørensenさんがコメントを作成しました:
Hi Lohith, There are two ways to approach this one: You can create a standard calculated metric for each bracket or create a standard calculated attribute that divides your unsolved tickets into br...