
Trevor Kanaya
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Trevor Kanayaによる最近のアクティビティ-
I think I might have figured this out although anyone feel free to correct me if I'm wrong. In the Ticket Updates dataset I've created a calculated metric with: IF ([Update ticket group]="My Group ...
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Yup, that did it for me! Thanks so much for your help. Screenshot for anyone else who's in the same position of which setting had to be adjusted:
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Oh snap! Yeah that'll work for me. It's not ideal but it will do just fine for now. Thank you for this!
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Is there any way to render the name of the previous group at all? We're making a query for which teams our escalations are coming from. If we use "group_id", our query looks like this and is not us...
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Have the guide admin settings since changed? We are exploring the idea of two widgets, one specifically for the Help Centre and one for a purpose-built chat page (we wouldn't want visitors to be ab...
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Thanks for the insight, Jonathan, god to know there are at least some workarounds out there. Really appreciate it. Cheers!
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Similar use case but slightly different. My issue is, we have all of our users attached to organisations. But, some of our users are attached to multiple orgs (for example, development agency reps ...