Trevor Kanaya
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Trevor Kanayaによる最近のアクティビティ-
Reporting on number of solves/replies by submitter group
Hi all, Just wondering if there's a solution for reporting on a number of replies and solves, only if they were submitted by agents who are in a certain group. I'm able to report on those submissio...
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Attribute members don't show in some visualisation types
Hi there, I've been working with this for a few hours and I don't think I'm doing anything wrong, so maybe a bug? I'm using a 'Group' attribute I've created in a query to report on 4 'member' attri...
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Report on Organisation custom field updates in Explore
Hi all, We use a custom organisation field (drop down) in Zendesk to record what pricing/service tier our customers are on. We currently run a report (outside of Zendesk) each month to show changes...
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Is it possible to automatically recover tickets caught in suspended tickets/spam based on string in message subject text/body?
回答済みWe have quite a few emails that are submitted via web form that make their way into suspended tickets because they are "detected email as being from a system user" or because they are recognised as...
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Hover-over follow-up ticket previews show HTML/CSS formatting instead of showing description
For responses to tickets (i.e., follow-ups seem to be only those affected), the hover-over ticket preview function is showing the HTML/CSS for the formatting instead of rendering it just as the des...