Michael Southwell
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Michael Southwellさんの最近のアクティビティ-
Michael Southwellさんがコメントを作成しました:
Any updates on this? It is incredibly frustrating to miss responses in tickets that are in an open state and get responded to by a customer and then stay in an open state. We desperately need an ad...
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Michael Southwellさんがコメントを作成しました:
Hi Nicole, I am aware of this, but the issue is not that we can't change the status to pending, the issue is that if someone is working on a ticket (open) and then a customer responds to the ticket...
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Michael Southwellさんがコメントを作成しました:
It would be extremely helpful for us to be able to distinguish between tickets that are Open (and being actively worked on by a technician) and tickets that are Open (and the last communication in ...
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Michael Southwellさんがコメントを作成しました:
Completely agree with everything Colin said above! This would be a vital improvement to the current setup. We are currently trying to figure out how to integrate alerts based monitoring for this, b...
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Michael Southwellさんがコメントを作成しました:
Very well said Josh! This is the exact same issue we are facing! If we can't disable follow-ups then your alternative solution seems like a very good one. Let's hope ZenDesk come to the table on th...
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Michael Southwellさんがコメントを作成しました:
Very well said Martin! This is the exact same case for us and it is incredibly frustrating! Can we please have the ability to disable follow ups or at least some options to assist in triaging the d...
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Michael Southwellさんがコメントを作成しました:
Has there been any movement on this functionality? Re-training users is not practical. Either having the option to change a ticket from follow-up to a new separate ticket or having an approval pro...
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Michael Southwellさんがコメントを作成しました:
We would also find the ability to set this default setting incredible useful! Especially to mitigate the damage caused by an accidental merge of two calls from different clients, seeing as it appea...
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Michael Southwellさんがコメントを作成しました:
Agreed. Please allow customising of the columns visible in searches similar to how to you choose what to show in views or just have an option on the search page for what to show as there are a numb...
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Michael Southwellさんがコメントを作成しました:
Hi Chris, Can this please be revisited. In the current version of the app the "Write a reply" field at the bottom of the screen follows your screen as you scroll down, so it is no longer relevant t...