Avatar

Devan - Community Manager

Community Manager

Zendesk Community Team
  • 合計アクティビティ
    3052
  • 前回のアクティビティ
  • メンバー登録日
  • フォロー
    2ユーザー
  • フォロワー
    12ユーザー
  • 投票
    27
  • サブスクリプション
    1857

アクティビティの概要

Devan - Community Managerさんの最近のアクティビティ
  • Avatar

    Devan - Community Managerさんが投稿を作成しました:

    Zendesk Community May Listening Sessions

    We want to hear from you about our community! This year we are planning to make some big improvements to our user community, and to make sure we do it right, we want to hear from you. We invite yo...

  • Avatar

    Devan - Community Managerさんがコメントを作成しました:

    Hello Rudolph, We appreciate the feedback and understand how these proposed changes would improve the functionality of your use case. I would recommend sharing this in our product feedback forums s...

  • Avatar

    Devan - Community Managerさんがコメントを作成しました:

    Hello Mary Delgado, I would recommend looking into this article that goes over how to manage your existing macros within Support.  Best regards. 

  • Avatar

    Devan - Community Managerさんがコメントを作成しました:

    Hello Ian Herrick, You can find all the ways you can contact our Advocacy team in this detailed article. But for your current needs, I would recommend creating a ticket by clicking the Get Help but...

  • Avatar

    Devan - Community Managerさんがコメントを作成しました:

    Hello Pedro Reis, What you are experience isn't a bug but how Talk is intended to perform. Disabling Talk still allows customers to leave Voicemails. We recommend disabling Voicemail to avoid any u...

  • Avatar

    Devan - Community Managerさんがコメントを作成しました:

    Hello Brian McGinley, The ability to @ mention a group is currently not possible in Support. I would suggest sharing your use case with our developers in our product feedback forums so they can con...

  • Avatar

    Devan - Community Managerさんがコメントを作成しました:

    Hey Yaniv Dayan, Glad you were able to find a solution!  Best regards. 

  • Avatar

    Devan - Community Managerさんがコメントを作成しました:

    Hello Josh, I looked into the open ticket you mentioned, and it appears one of our agents replied, and it is currently set to pending. They are asking for you to permit them to access the file you ...

  • Avatar

    Devan - Community Managerさんがコメントを作成しました:

    Hello Kathy Z, I would recommend diving into our article on Understanding Zendesk Support user roles. Not exactly a chart, but this article explains the different roles and privileges within Suppor...

  • Avatar

    Devan - Community Managerさんがコメントを作成しました:

    Hello Elle Spark, Great question! We do have a team of moderators who keep an eye out for the community and flag content that doesn't belong in the community, along with the Zendesk staff. It's is ...