Avatar

Anna .G

  • 合計アクティビティ
    9
  • 前回のアクティビティ
  • メンバー登録日
  • フォロー
    0ユーザー
  • フォロワー
    0ユーザー
  • 投票
    1
  • サブスクリプション
    4

アクティビティの概要

Anna .Gさんの最近のアクティビティ
  • Avatar

    Anna .Gさんがコメントを作成しました:

    Hi,   "3. Click Create follow-up. A new ticket is created with the same data as the original ticket, excluding the Priority and Type fields." Is there a way to automatically pull the priority of th...

  • Avatar

    Anna .Gさんがコメントを作成しました:

    Hi Brett, Thanks for your feedback. I checked and it seems be related to the ticket type :)

  • Avatar

    Anna .Gさんが投稿を作成しました:

    Reopening tickets based on date

    回答済み

    We are trying to create an automation that will re-open tickets from oh-hold status 48 calendar hours before the due date. The following automation was created but it's not firing. We also tried se...

  • Avatar

    Anna .Gさんがコメントを作成しました:

    After having a lot of headache with the XML that needs to be filtered and looking for the roles that might stand out and basically working blind, we found that Zendesk has a great add-on which make...