
Anna .G
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Anna .Gさんの最近のアクティビティ-
Anna .Gさんがコメントを作成しました:
Hi, "3. Click Create follow-up. A new ticket is created with the same data as the original ticket, excluding the Priority and Type fields." Is there a way to automatically pull the priority of th...
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Anna .Gさんがコメントを作成しました:
Hi Brett, Thanks for your feedback. I checked and it seems be related to the ticket type :)
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Anna .Gさんが投稿を作成しました:
Reopening tickets based on date
回答済みWe are trying to create an automation that will re-open tickets from oh-hold status 48 calendar hours before the due date. The following automation was created but it's not firing. We also tried se...
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Anna .Gさんがコメントを作成しました:
After having a lot of headache with the XML that needs to be filtered and looking for the roles that might stand out and basically working blind, we found that Zendesk has a great add-on which make...