Anna .G
- 合計アクティビティ 12
- 前回のアクティビティ
- メンバー登録日
- フォロー 0ユーザー
- フォロワー 0ユーザー
- 投票 1
- 受信登録 6
アクティビティの概要
Anna .Gさんの最近のアクティビティ-
Anna .Gさんがコメントを作成しました:
Hi, "3. Click Create follow-up. A new ticket is created with the same data as the original ticket, excluding the Priority and Type fields." Is there a way to automatically pull the priority of th...
-
Anna .Gさんが投稿を作成しました:
SLA not triggered when ticket is back to open by automation
We have cases where SLA is not triggered when tickets that are bounced back to open via automation.The ticket meets all of the SLA policy conditions. The process is as such:Agent submits ticket as ...
-
Anna .Gさんがコメントを作成しました:
Hi Brett, Thanks for your feedback. I checked and it seems be related to the ticket type :)
-
Anna .Gさんが投稿を作成しました:
Reopening tickets based on date
回答済みWe are trying to create an automation that will re-open tickets from oh-hold status 48 calendar hours before the due date. The following automation was created but it's not firing. We also tried se...
-
Anna .Gさんがコメントを作成しました:
After having a lot of headache with the XML that needs to be filtered and looking for the roles that might stand out and basically working blind, we found that Zendesk has a great add-on which make...