Simon Lee
-
合計アクティビティ28
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票3
-
サブスクリプション10
アクティビティの概要
Simon Leeさんの最近のアクティビティ-
Simon Leeさんがコメントを作成しました:
Adding my 2 cents here. My use case is pretty simple - mark emails coming from this email address as urgent. This is for emails from alert or monitoring services, or VIPs, etc. I'm hoping this is e...
-
Simon Leeさんが投稿を作成しました:
Allow changing of ticket field type for existing ticket fields
At the moment, changing the ticket field type (e.g. from numeric to text) isn't possible. This means we need to: Create a new ticket field. Add it to the ticket form. Remove the old ticket field f...
-
Simon Leeさんがコメントを作成しました:
If you look in suspended tickets, do you see the conversation sitting in there? That's where ours end up. No warning or anything.
-
Simon Leeさんがコメントを作成しました:
Fabio Strasser, what's the behaviour when you try to send to a support address through side conversation? Do you receive an error message?
-
Simon Leeさんがコメントを作成しました:
We haven't formalised a process yet, but my thoughts are we'll either redact manually using the redact tool, or delete the entire conversation. Depends on how many interactions a user has had, if a...
-
Simon Leeさんがコメントを作成しました:
We delete the customer's account in Zendesk. I've been told that will remove their PII from the tickets.
-
Simon Leeさんがコメントを作成しました:
Hi Edward, Zendesk doesn't alter the subject line of an email, unless you've got a trigger or automation set up to do it. Have you confirmed it's not the Shopify form that's creating the generic su...
-
Simon Leeさんがコメントを作成しました:
Hi Bill, themes are pretty easy to import. I'm assuming you've already added the new theme by importing the theme file? If so, then that's all you need to do. You're done. Most (if not all) Zendesk...
-
Simon Leeさんが投稿を作成しました:
Adding a hint below the attachment field
Hi everyone, We had a requirement for our customers to send us particular documents when dealing with a certain type of request. The way we tackled this was to add a hint below the attachment field...
-
Simon Leeさんが投稿を作成しました:
Prevent agents sending side conversations to support addresses
Hi all, I've found that agents are able to send side conversations to support addresses. This obviously causes those emails to be suspended in Zendesk. Is it possible to prevent agents from sending...