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Tom Skjönsberg

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    Tom Skjönsbergさんがコメントを作成しました:

    Hi Cheeny, There is nowhere to edit the live data queries. They can be edited for colors and datatips, and I can add alerts, but not edit the query. Also, only the live data filters will impact wha...

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    Tom Skjönsbergさんが投稿を作成しました:

    Live data filtering

    Having just gotten access to the live data in Explore I am looking for some filtering tips. For some reason Zendesk seems to have chosen to limit the filtering to only single choice for live data, ...

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    Tom Skjönsbergさんがコメントを作成しました:

    The request was made 2 years ago, for something that is considered an extremely basic metric in any CS environment. Can someone from Zendesk reply and explain what is taking such a long time for this?

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    Tom Skjönsbergさんがコメントを作成しました:

    Have been looking through the recipes and trying to customize them to have the week start on Monday. However I have not had any luck so far. Does anyone have a good solution for how to have this di...

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    Tom Skjönsbergさんがコメントを作成しました:

    Brett Bowser Do the product managers have any comment on why there was a change made to the default start of week day? Why was it changed from Monday to Sunday as start of the week without any prop...

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    Tom Skjönsbergさんがコメントを作成しました:

    So apart from changing the default to be week starting on Sunday without notice, has there been any updates to when we can expect this to be added?

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    Tom Skjönsbergさんが投稿を作成しました:

    Chat transfers not displaying in query

    I am trying to count transferred chats in a query, which should be simple enough using the Transferred chats or Transfers metrics. However, while testing for this the transfers do not appear to be ...

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    Tom Skjönsbergさんがコメントを作成しました:

    Thank you for your answer Devan. I made a post in the product feedback forum as well. I was sort of expecting this answer, as I have seen the same limitations in many scheduling and reporting tools...

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    Tom Skjönsbergさんが投稿を作成しました:

    Report on shifts spread across 2 days

    Basically I have two night shifts that are creating an issue for generating decent shift reports. The shifts we have are spread across two sites, and look as follows: 06:00-14:0008:00-16:0014:00-22...

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    Tom Skjönsbergさんが投稿を作成しました:

    Report on shifts overlapping days

    I was looking at the recipe posted here in order to modify it for our use, but I am running in to an issue due to our shifts setup. Basically I have two night shifts that is creating an issue for g...