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Carl Cassar

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    Carl Cassarさんが投稿を作成しました:

    Date when agent updated a ticket

    Hi we are currently in the process of moving all reports from Insights to explore but I have an urgent insights request. Is there a way to have the Data and hour of when a ticket got updated by cer...

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    Carl Cassarさんが投稿を作成しました:

    Agent Online and Invisible Duration - Explore

    回答済み

    Hi in Insights there were two metrics which were "Invisible Duration" and "Online Duration". These were in the data set "Chat Agent Activity". Is there a way to report these two metrics in Explore,...

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    Carl Cassarさんが投稿を作成しました:

    Agent who closed ticket

    Is there a way in Zendesk to know the name of the agent who closed the ticket please?

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    Carl Cassarさんがコメントを作成しました:

    Thank you so much!

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    Carl Cassarさんが投稿を作成しました:

    Agent who missed the call

    回答済み

    Is there a way to know the name of the agent that missed a call in Insights?

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    Carl Cassarさんが投稿を作成しました:

    Change Week style attribute

    回答済み

    Is there a way in Zendesk Insights where I can use a different week style for example instead of the attribute being Week (Mon-Sun) it would be Week (Wed-Tue)?

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    Carl Cassarさんが投稿を作成しました:

    Colour Formatting based on the day before

    回答済み

    I have a report with the number of contacts I have everyday. Is there a way in Zendesk Insights where I can do colour formatting by looking at the day before contacts? For example lets say yesterda...

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    Carl Cassarさんがコメントを作成しました:

    Amazing! Thank you so much!!

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    Carl Cassarさんが投稿を作成しました:

    Chart Combo

    Hi, Is there a way in Zendesk Insights to have a bar chart and in the same chart a line chart? I would like to have example Metric A as bars while on it Metric B as line in the same chart

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    Carl Cassarさんがコメントを作成しました:

    Hi Wes, I followed what you did exactly and this is what is outputting. What could the problem be? Thanks