Marci Abraham

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  • Add HTML to the Category Description

    In the Help Center, I want to add a link (and some other simple HTML) to the description field for just one category (for now). I've read several JS tutorials and examples, but they don't quite fit...

  • How to change the name of the "subject" field in the ticket forms?


    We have an interesting situation that is causing us some grief. We support students and educators. When they fill out our support ticket forms, they see a field that says "subject". To most users, ...

  • Imposing SLAs on the End User!


     This seems a little backwards, but we want to impose some SLAs on the end user. This particular user/group has to provide us with certain information before we can provide service to them, and bas...

  • Change text on web widget "View Original Article" button

    I want to make a small customization to the "View Original Article" button on the web widget. I would like to change the text of the button that says "View Original Article" to say something else -...

  • Light Agents Can Create Users and CCs by Email?

    I've read up on light agents and CCs, but I'm not finding the answer. In fact, I find that the "answer" contradicts the reality of what I've experienced, so something needs to be cleared up. I just...