Dennis Beltran
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Dennis Beltranさんの最近のアクティビティ-
Dennis Beltranさんがコメントを作成しました:
I second this. We want to be able to track the event of users clicking the Help widget and reading articles THEN initiating a live chat. These metrics would be very helpful to know to gauge the eff...
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Dennis Beltranさんが投稿を作成しました:
Web Widget Usage Metrics for Help Center
We are looking to update our [Zopim] live chat to the new omni-channel Web Widget and enable the Help Center + Contextual Help to add a self-service component in front of our live chat. Aside from ...
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Dennis Beltranさんがコメントを作成しました:
Thanks, Kay. This is interesting. Are you saying that since Chat is integrated in the tickets page (in Workspace), Support apps will then work in Workspace thus KC App will then work during a live ...
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Dennis Beltranさんが投稿を作成しました:
Knowledge Capture functionality in Chat
回答済みAre there any plans to bring Knowledge Capture app into Chat in the near future? We're currently using the Knowledge Search app for searching/linking in chat sessions, but there is no visibility on...