Dennis Beltran
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合計アクティビティ25
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アクティビティの概要
Dennis Beltranさんの最近のアクティビティ-
Dennis Beltranさんがコメントを作成しました:
Hi Nicole S. Correct me if I'm wrong, but Content Blocks isn't exactly the same as allowing articles to be nested in multiple sections/categories. It looks like you're allowed to select parts or th...
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Dennis Beltranさんがコメントを作成しました:
It says that "The Knowledge Capture Support app is available to link articles to the editor during a chat." Will this capture article linking data via chat in Explore?
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Dennis Beltranさんがコメントを作成しました:
Does Support topic take into account tickets from chats? We get tickets automatically generated from our chat sessions and primarily handle majority of customer support via chat vs regular support ...
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Dennis Beltranさんがコメントを作成しました:
Dan Ross if that is the case, then why is the Live Chat button displayed when Contextual Help is toggled ON? As you can see from the screenshot, customers doesn't have to perform a search before th...
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Dennis Beltranさんがコメントを作成しました:
We currently have Chat, Help Center, and Contextual Help toggled ON in our Web Widget. We decided that Contextual Help isn't giving the best providing the experience we were hoping for so we want t...
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Dennis Beltranさんがコメントを作成しました:
We just updated our chat widget and enabled Contextual Help and Web Widget Searching. All of Zac's request in OP would be so valuable to many!
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Dennis Beltranさんがコメントを作成しました:
If I go back to a date in Explore before we started using KC App, we still get numbers under Knowledge Capture activity by article: The articles that were linked to, or flagged by Knowledge Capture...
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Dennis Beltranさんがコメントを作成しました:
I second this. We want to be able to track the event of users clicking the Help widget and reading articles THEN initiating a live chat. These metrics would be very helpful to know to gauge the eff...
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Dennis Beltranさんがコメントを作成しました:
Thanks, Kay. This is interesting. Are you saying that since Chat is integrated in the tickets page (in Workspace), Support apps will then work in Workspace thus KC App will then work during a live ...
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Dennis Beltranさんが投稿を作成しました:
Knowledge Capture functionality in Chat
回答済みAre there any plans to bring Knowledge Capture app into Chat in the near future? We're currently using the Knowledge Search app for searching/linking in chat sessions, but there is no visibility on...