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Jón Andri

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Jón Andriさんの最近のアクティビティ
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    Jón Andriさんがコメントを作成しました:

    Can you please cosider adding reporting on custom agent roles, or expose the permission_set parameter from the API. Reporting on agents without possibility to distinguish between Agent and Light Ag...

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    Jón Andriさんが投稿を作成しました:

    Add option to create tickets from Facebook Mentions

    Each business on Facebook has a section to keep track of Mentions on Facebook, e.g. https://business.facebook.com/yourbusiness/notifications/?section=activity_feed&subsection=mention In Facebook In...

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    Jón Andriさんがコメントを作成しました:

    Has there been any progress on this, or still unsolved? Not all of Zendesk customers live in the US, so it is not really customer friendly to have that as the only available default option. A simpl...

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    Jón Andriさんがコメントを作成しました:

    On the SLA section, https://support.zendesk.com/hc/en-us/articles/360041487414-Analyzing-your-Support-activity-with-Explore#topic_d5h_ybj_z3b The image shows 100% SLA achievement rate, but also 21 ...

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    Jón Andriさんが投稿を作成しました:

    Ugly links from Guide in Chats

    Adding links to Guide articles to Chat and Facebook Messenger tickets results in really long and ugly URLs Those links could at least be trimmed after the article ID, to skip all the additional par...

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    Jón Andriさんが投稿を作成しました:

    Chat Schedule should allow holidays

    In Support we have Schedules, pretty clear and easy to use, allowing for holidays to be added. The same should apply for Chat schedule, that is we need to be able to set holidays there as well with...