Ryan Boyer
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Ryan Boyerさんの最近のアクティビティ-
Ryan Boyerさんが投稿を作成しました:
Knowledge Base Dataset: Feedback on Metrics & Attributes
Beyond the current capabilities in the Knowledge Base dataset, we would like to see the following metrics & attributes added: Metrics: Number of comments Number of subscriptions Number of votes on...
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Ryan Boyerさんがコメントを作成しました:
I agree with Justin Federico's feedback. We would also like to be able to pull comment data in Explore. Comment data - like votes, subscriptions, times linked, views - are all important in determin...
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Ryan Boyerさんがコメントを作成しました:
I agree with this feedback request. Currently, the only workaround I've recommended in our instance is to create two articles - one with the internal information and one with the external informati...
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Ryan Boyerさんがコメントを作成しました:
Brett Bowser Thanks for the response! I don't believe I have duplicate rules set up. I've tested this in our sandbox environment as well to confirm, and I'm receiving two emails every week for the ...
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Ryan Boyerさんが投稿を作成しました:
Knowledge Capture App: Customizing preview (what data is displayed)
Currently, when support is using the knowledge capture app and previews an article, the title, author, last updated date, and article body display. However, I would like the ability to display othe...
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Ryan Boyerさんがコメントを作成しました:
In this article, it says that article owners will receive weekly email reminders to verify articles; however, in our instance, reminders are going out twice per week for the same article - once Sun...
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Ryan Boyerさんがコメントを作成しました:
Is it currently expected behavior that if you bulk Assign more than one article to a single user that this user receives a separate email for each article? We recently tested this in our instance a...
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Ryan Boyerさんが投稿を作成しました:
Editing content block changes puts all articles into "In progress" review status
Currently, when I edit a content block that is included in several articles and then select Update all articles, all articles move to In progress for the Review Status. This means that if I have a ...
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Ryan Boyerさんがコメントを作成しました:
Brett Bowser, Thanks for the follow-up. Yes, even when I focus in a single value in a cell and click drillthrough, it does not provide me with that number; rather, it provides me with all values as...
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Ryan Boyerさんが投稿を作成しました:
Email customization on Zendesk Guide emails
We would like the ability to customize the two email templates that go out from Zendesk Guide (see templates below for Assign article and Verify article). We would like to use our our branding, sim...