Ryan Boyer
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Ryan Boyerさんの最近のアクティビティ-
Ryan Boyerさんがコメントを作成しました:
This is a need for our instance. Because the attachments are only visible on the portal view of the article and not in the preview of the Knowledge Capture app, agents may miss important informatio...
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Ryan Boyerさんが投稿を作成しました:
Knowledge Capture: Ability to exclude articles from search results
The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand. We would like the ability to exclude certain articles from the search results of the Knowledge C...
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Ryan Boyerさんがコメントを作成しました:
I agree with this post as well. Even having a copy of the dashboard as a workaround (i.e., cloning a copy of the dashboard in case something is deleted) is not a viable option. In our instance, I h...
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Ryan Boyerさんがコメントを作成しました:
Yes, I agree with this post. We need to be able to filter by categories and pull it as an attribute.
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Ryan Boyerさんがコメントを作成しました:
Totally forgot to do that, Jaïs Pingouroux. Just upvoted it!
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Ryan Boyerさんがコメントを作成しました:
I agree with Jaïs Pingouroux. We would also like to report on user segments as an attribute in both the Team Publishing and Knowledge Base datasets. With this information, we could do more granular...
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Ryan Boyerさんがコメントを作成しました:
Gather reporting is also needed in our environment as well! It currently is a very manual process of compiling data in spreadsheets.
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Ryan Boyerさんが投稿を作成しました:
Article Verification Rules: "Publication status" filter needed
The filters currently available for setting up an article verification rule does not include Publication status as a filter. Therefore, articles in any status (draft, published) get included in the...
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Ryan Boyerさんが投稿を作成しました:
Team Publishing data set: Calculated Metric for Verified Articles
I am attempting to put together a metric for the number of verified and unverified articles in a given month (i.e., how many/what percentage of the unverified articles were verified over the past 3...
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Ryan Boyerさんがコメントを作成しました:
I totally agree with this post. +1