Nick Haines
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Nick Hainesさんの最近のアクティビティ-
Nick Hainesさんがコメントを作成しました:
Hey Simon, It's not possible to differentiate between Agent/ End-user sessions using the native Help Center reporting, however one of our Help Center gurus suggested a good alternative. If you'd ...
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Nick Hainesさんがコメントを作成しました:
Hey Thor, Can you check to confirm that the "Subject" ticket field is set as "visible" for your End-Users? If it's not visible it'll default to using the first part of the ticket comment.
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Nick Hainesさんがコメントを作成しました:
@Suzana, there's not a way to do this out of the box aside from sending them to separate Support Addresses configured for each Brand. However, you could send them to the same address and configur...
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Nick Hainesさんがコメントを作成しました:
@Derek- your best bet would be to integrate these contact forms via the API, as this would allow you to specifically map the values of the contact form to Zendesk ticket properties so you can tag (...
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Nick Hainesさんがコメントを作成しました:
Hi Jason, Triggers and Automations will run on ticket creation/updates for tickets created via the SDK just as they would with any other ticket channel, however it's not possible to update a ticket...
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Nick Hainesさんがコメントを作成しました:
Hi Tom, When a new email is received, there are several things Zendesk looks for to determine whether it should be added to an existing ticket or created as a new one. Among others, Zendesk checks ...
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Nick Hainesさんがコメントを作成しました:
Hi Andrew, I've created a ticket on your behalf so we can investigate further. You should receive an email from me shortly. Thanks!
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Nick Hainesさんがコメントを作成しました:
Hey Bart, great question! I'm going to create a ticket for you so we can discuss this in a bit more detail to see if we can make something work for you. You should get an email from us shortly! T...