Rishabh Kumar
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Rishabh Kumarさんの最近のアクティビティ-
Rishabh Kumarさんが投稿を作成しました:
How can I reference a baseline metric from one custom dataset into another default dataset
I am trying to create a baseline metric (ex: requester wait time) at product level in a custom dataset for a last quarter and then use it as a reference in the current default dataset. Can someone ...
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Rishabh Kumarさんが投稿を作成しました:
Can we change what email address the initial notification comes from?
In Help Center 'Submit a Ticket', I have multiple products listed in dropdown in the form for which end user can raise a ticket. Is there a way to send initial notification email from different em...
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Rishabh Kumarさんがコメントを作成しました:
Absolutely. This is something that even we are trying to figure out and will be really helpful to manage articles.
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Rishabh Kumarさんがコメントを作成しました:
Hi, I am also trying to work with the user fields. I am trying to update the user field but apparently it is not updating. Could you please advise what am I missing here? Below is the script that I...
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Rishabh Kumarさんがコメントを作成しました:
I want to update the custom user field Manager for 100 users with value 'John Doe'. I am using below script but that is not working. Could anyone advise what change I need to make for my script? ...
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Rishabh Kumarさんが投稿を作成しました:
Bulk update of custom field in User Profile via API
I want to make a bulk update (for 100 users) to user profile. One of the fields that I am trying to update is a custom field called 'User Type' in User Profile via API. User Type field is a drop do...
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Rishabh Kumarさんが投稿を作成しました:
Row totals do not show on heat map
I have made a query with tickets count which generates a heatmap. In that, although column totals do appear but the row totals are not showing. Below are the details of the query: Metrics: Count(Ti...
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Rishabh Kumarさんがコメントを作成しました:
Thank you Craig for your response. This is really helpful.
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Rishabh Kumarさんが投稿を作成しました:
Can the SLA timer pause when I assign a ticket from one team to another.
I have two groups Customer Support Level 1 and Customer Support Level 2. Customer Support Level 1 works during week days and Customer Support Level 2 works during all 7 days. If Customer Support Le...