Viorica Pop
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アクティビティの概要
Viorica Popさんの最近のアクティビティ-
Viorica Popさんがコメントを作成しました:
We currently use this feature a lot in Insights. Please add this back!
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Viorica Popさんがコメントを作成しました:
Hi - We are heavily relying on this feature. We share reports on a daily basis with other departments. Is there any update on this feature? Thanks!!
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Viorica Popさんがコメントを作成しました:
Hi Graeme, Thanks for the suggestion, I will create a feature request but I was hoping to get a hold of one of the Zendesk's experts in analytics until the request will possibly be addressed by Ze...
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Viorica Popさんがコメントを作成しました:
Thanks Jessie !
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Viorica Popさんがコメントを作成しました:
Hi Amy, I need your advice on a metric/report that has to do with events and I'm currently strugguling on how to do it. The final goal is to determine the time it took to Solve a ticket for the fir...
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Viorica Popさんがコメントを作成しました:
Hi Daniel, Is there a way to exclude the Pending time from the First Resolution Time? Thanks!
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Viorica Popさんがコメントを作成しました:
Hi Edwin, We have the same problem here, we need to find out how much it took to solve the ticket for the first time excluding Pending status. Have you found a solution so far? Thanks, Vio
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Viorica Popさんがコメントを作成しました:
+1
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Viorica Popさんがコメントを作成しました:
Hi Becca, I've used you solution and now it works. I can show on the report the date when a ticket was first assigned to a known group. Thanks for sharing!!
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Viorica Popさんがコメントを作成しました:
Hi Rebecca, I would prefer to use GoodData in this case, since the API export is not an option for us and we would like to schedule this report on weekly bases. I have build 2 metrics similar to ...