Jeremy Clanton
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アクティビティの概要
Jeremy Clantonさんの最近のアクティビティ-
Jeremy Clantonさんがコメントを作成しました:
I would like to see this as a feature as well.
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Jeremy Clantonさんがコメントを作成しました:
Brandon Tidd Thanks a ton! I tested it out and it gives near accurate results. I found a second or two longer than it should be but this is easy to adjust to. It does the job, although I would love...
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Jeremy Clantonさんがコメントを作成しました:
I need the same thing as Michael S. above. My agents get 30 seconds to answer, I want to know how much of that 30 seconds is used by each agent (wait time without including queue time)
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Jeremy Clantonさんがコメントを作成しました:
Highlighting text is not working for me. I tried <mark>text</mark> and get nothing, just plain old text. even if I try to style it like <mark style="background-color:black;color:white">text</mark> ...
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Jeremy Clantonさんがコメントを作成しました:
I have seen it mentioned a few times here but we need the ability to share the dashboards externally via email to non-zendesk users. I get that you can export, but that is the equivalent of taking ...
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Jeremy Clantonさんがコメントを作成しました:
Thanks Erica, I created a thread there a few days ago. I also posted a workaround to emulate this feature there. To Zendesk users that would like to see this as a feature, please head over to thi...
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Jeremy Clantonさんが投稿を作成しました:
Call Answer Time Bracket Not Recorded
The attribute "Call answer time brackets" contains an ELSE statement that returns "Not Recorded". When I use this attribute, I actually get a fair amount of "Not Recorded" values returning. Why is ...
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Jeremy Clantonさんがコメントを作成しました:
When I use the attribute to measure Answer Time Brackets, I get a decent amount of values coming back as "Not Recorded". What does this mean?
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Jeremy Clantonさんがコメントを作成しました:
How can I attach a thumbnail for the outbound drop-down menu beneath the keypad?
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Jeremy Clantonさんが投稿を作成しました:
Distinguishing Multiple Outbound Numbers
Our contact center handles multiple different client and have our own IVR system, which causes several of our outbound numbers to be external (connected to zendesk). External numbers should have a ...