James McCoy
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James McCoyさんの最近のアクティビティ-
James McCoyさんがコメントを作成しました:
Hi, Can someone explain to me why anyone would want to duplicate a dataset? Doesn't that open the door for possibly having conflicting reports if a person splinters off the main dataset and starts ...
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James McCoyさんがコメントを作成しました:
Brett Bowser I still need help answering my original question.
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James McCoyさんがコメントを作成しました:
The Satisfaction score is the actual score itself. The two metrics I mentioned have almost identical definitions and they should, by that logic, be the same value.
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James McCoyさんが投稿を作成しました:
Why are Satisfaction Rated % and Rated Tickets % showing different values?
回答済みHello, On the default Zendesk Support dashboard in Explore, on the Satisfaction tab, there are two metrics that by definition should be the same value: Satisfaction Rated %Rated Tickets % (in the R...
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James McCoyさんがコメントを作成しました:
Hillary Latham I am referring to the latter. What I'm trying to do is apply a filter selection box to the 'Agent Updates' page of the default dashboard. I have applied Updater Role = Agent,Admin to...
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James McCoyさんがコメントを作成しました:
I do not have any metric level filters applied and my drillthrough is still blank. I made a Ticket Updates query to show cases that go from Pending-Closed and skip Solved. The query shows 7000 resu...
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James McCoyさんがコメントを作成しました:
Where do we find an index of Group IDs so we can match them to their names?
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James McCoyさんが投稿を作成しました:
'Updater Role' not filtering 'Updater Name'
I am trying to report on Agent Comments sent by agents in our company. The basic recipe is not working for me. When I apply 'Updater Role' equals 'Agent' and 'Admin', then apply an 'Updater Name' f...
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James McCoyさんがコメントを作成しました:
It doesn't sound like "Update ticket group" is the correct field either. Hannah says their business wants to see which group sent the comments. Well Update ticket group only works if the comment w...
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James McCoyさんがコメントを作成しました:
Would really love to see this implemented in Explore