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  • Allow entering of exiting ticket on inbound calls

    Something we had on our previous support system and have lost when moving to Zendesk is the ability for someone to call the support number and when choosing existing issue they can't use the phones...

  • Outbound restrict per country

    Currently, outbound can only be set to allow International or Local calls.Local is hardcoded to USA.My agents and customers are located in the UK and Ireland.I have no way of setting the local to d...