Daniel Duan
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アクティビティの概要
Daniel Duanさんの最近のアクティビティ-
Daniel Duanさんがコメントを作成しました:
I'm very interested in this 'forecast' function, and may I have a rough picture on what is the mechanism of this predicting function?
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Daniel Duanさんが投稿を作成しました:
How to demonstrate SLA in Explore?
I would like to set up a query to demonstrate SLA data like what we are doing in GoodData report. But I can't find relevant measurements(Metrics).
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Daniel Duanさんがコメントを作成しました:
In our practice, we don't actually have many technical barriers when handling tickets, and therefore don't require different technical or analysing skills for a particular agent. We have different ...