Wouter van Gessel
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投稿
Wouter van Gesselによる最近のアクティビティへの投票-
Allow agents to change a comment to public (for the Update to Comments by Third Parties / Third party change)
Zendesk has made a quick change to solve a security issue. Since a few days comments by end-users who were not originally in CC of a ticket, are posted as an internal (yellow) comment in a ticket...
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Add article tags to Help Center Instant Search (autocomplete search) suggested articles
It would be great if the Help Center Instant Search (autocomplete search) could be improved. Our articles contain tags to cover synonyms for words. For example, we often use "reservation" and "bo...