Mindaugas Verkys
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Mindaugas Verkysさんの最近のアクティビティ-
Mindaugas Verkysさんがコメントを作成しました:
Anyone found best workaround to replace Conditional field based on group?
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Mindaugas Verkysさんがコメントを作成しました:
Jitendra, follow the article https://support.zendesk.com/hc/en-us/articles/203664196-Insights-recipe-How-many-interactions-do-my-agents-have-via-tickets-
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Mindaugas Verkysさんがコメントを作成しました:
is it possible to turn side conversations only for slack (without email option)?
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Mindaugas Verkysさんがコメントを作成しました:
David, What about {{current_user.name}}
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Mindaugas Verkysさんがコメントを作成しました:
Hi Dinesh, In that case organization is parent organization :))
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Mindaugas Verkysさんがコメントを作成しました:
Daniel to filter hundred of agents by submitter it's not the best option, also we going over filter limit which is 200 values. Jessie, our agents exited agents actually are tagged but they are not ...
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Mindaugas Verkysさんがコメントを作成しました:
Hi Jessie, I need to filter them out. I have a rule Role isn't Agent, but on the report I have noticed that exited agents are counted as end-users.
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Mindaugas Verkysさんがコメントを作成しました:
Hi Amy, And how would you exclude exited agents with current status End-user?
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Mindaugas Verkysさんがコメントを作成しました:
Hi Jacky, So what are you looking to do is to report on how many Updates has been made on the ticket while it was in one group?
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Mindaugas Verkysさんがコメントを作成しました:
Hi Lucas, It's complicated but you can count also the tags. You need to find a Timestamp MIN update where ticket has that TAG, after just count difference between two timestamps. Of course it's eas...