Mindaugas Verkys
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Mindaugas Verkysによる最近のアクティビティ 最近のアクティビティで並べ替え-
Anyone found best workaround to replace Conditional field based on group?
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Jitendra, follow the article https://support.zendesk.com/hc/en-us/articles/203664196-Insights-recipe-How-many-interactions-do-my-agents-have-via-tickets-
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is it possible to turn side conversations only for slack (without email option)?
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David, What about {{current_user.name}}
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Hi Dinesh, In that case organization is parent organization :))
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Daniel to filter hundred of agents by submitter it's not the best option, also we going over filter limit which is 200 values. Jessie, our agents exited agents actually are tagged but they are not ...
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Hi Jessie, I need to filter them out. I have a rule Role isn't Agent, but on the report I have noticed that exited agents are counted as end-users.
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Hi Amy, And how would you exclude exited agents with current status End-user?
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Hi Jacky, So what are you looking to do is to report on how many Updates has been made on the ticket while it was in one group?
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Hi Lucas, It's complicated but you can count also the tags. You need to find a Timestamp MIN update where ticket has that TAG, after just count difference between two timestamps. Of course it's eas...