Rene Goertzen

My entire team agrees that it would be incredibly useful to have the ability to reorder the tabs in Zendesk, either through drag and drop and/or keyboard shortcuts. It'd also be great to have some kind of functionality "Close all tabs" that would close all the the tabs open. I run into wishing I had these multiple times a day as this is something that feels natural in every browser out there and I'd expect to be able to move the tabs/close all tabs too in Zendesk.

I can see that there is a 2014 and 2018 posting of amply supported requests regarding this feature however I think it's time for a new ticket to express interest in this. 

Currently it is only possible to set a ticket automation reminder by hours or days, I'd like to be  able to set a certain field to a number of BUSINESS days/hours from now as our team does not work on the weekends nor do a majority of our customers. We want these reminders to be sent a set number of business days out, say in the case a last response is on a Friday and the auto response is two days we don't want the reminder sent on a Sunday but instead on a Tuesday when we and the customer(s) are working. In the case of a last response on a Monday we'd want a reminder sent on Wednesday.