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Matt Armstrong

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    Matt Armstrongさんがコメントを作成しました:

    Thanks, Colin. That did it.

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    Matt Armstrongさんが投稿を作成しました:

    Auditing a User's Reassignment of Tickets

    Recently, we've been getting some anecdotal evidence from a few of our agents that one particular agent is reassigning his tickets to other agents at the end of the rather than completing them. Is...

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    Matt Armstrongさんがコメントを作成しました:

    Hey Jessie,   Thanks for the input. The dragging and dropping appears to be an option on chart views, but not on tabular views (see the screen capture below.) It's also a fairly large table so I ...

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    Matt Armstrongさんが投稿を作成しました:

    Reordering Columns in Insight Reports

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    So, I suspect I'm going to end up feeling stupid for asking this question, but is there a way to reorder the "how" columns in a custom report in Insights?  I've got a table with 9 "How" attributes ...