Matt Armstrong

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  • Auditing a User's Reassignment of Tickets

    Recently, we've been getting some anecdotal evidence from a few of our agents that one particular agent is reassigning his tickets to other agents at the end of the rather than completing them. Is...

  • Reordering Columns in Insight Reports


    So, I suspect I'm going to end up feeling stupid for asking this question, but is there a way to reorder the "how" columns in a custom report in Insights?  I've got a table with 9 "How" attributes ...