Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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合計アクティビティ319
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前回のアクティビティ
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アクティビティの概要
Rafael Santosさんの最近のアクティビティ-
Rafael Santosさんがコメントを作成しました:
The conditions received_from and sent_to are respective to Ticket Sharing The condition object is formatted like: { "field" "sent_to", "operator": "is", "value": "1234567890987"} in which that I...
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Rafael Santosさんがコメントを作成しました:
Thanks Jakub Konik, my question has since been answered via the Zendesk AI Data Use Information article.
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Rafael Santosさんがコメントを作成しました:
We've been testing for the past 2 weeks and the summarization feature is the one we've got the most value from, as getting an overview of very long and complex ticket threads becomes very helpful a...
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Rafael Santosさんがコメントを作成しました:
Accessing your Zendesk account when your SSO service is down
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Rafael Santosさんがコメントを作成しました:
That's quite odd. What is that webhook linked to? Have you checked these documentation pages? https://developer.zendesk.com/documentation/webhooks/anatomy-of-a-webhook-request/
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Rafael Santosさんがコメントを作成しました:
That's cool, thanks for confirming. From this specific commit, it seems like this function has been present at least since 4.0.0, November 2019
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Rafael Santosさんがコメントを作成しました:
Brandon Hawker which version are you on? I find references of this being present since 5.1
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Rafael Santosさんがコメントを作成しました:
Greg Katechis, that refers to the Unity SDK, not the Support SDK for iOS Brandon Hawker, the documentation has this section Check for ticket updates, which suggests using the ZDKRequestProvider, ca...
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Rafael Santosさんがコメントを作成しました:
Best announcement of the day 🙌
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Rafael Santosさんがコメントを作成しました:
Exciting news! On the "Coming Soon" items, do we have rough ETAs for each? EDIT: fixed