Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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合計アクティビティ357
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前回のアクティビティ
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メンバー登録日
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フォロー43ユーザー
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フォロワー2ユーザー
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投票48
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サブスクリプション224
コメント
Rafael Santosによる最近のアクティビティへの投票-
View-only access should be kept for longer unless there are easy migration tools for older dashboards. Due to Explore not having an Import/Export functionality, building some dashboards would take ...
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Major UI changes, and this may count as one, should have a time interval between announcement and "Rollout start". +1 on having this as customizable, as there are Pros and Cons for each. I'd be rat...
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Could this be updated to count from the time a ticket is archived instead of the date the email is received? So that one can fully audit a tickets' emails until a specific period after archived. Co...
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We're using the image component to both add branding to our dashboards as well as add custom information that helps the viewer understand what they're seeing. (When the text component isn't enough,...
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This is awesome! Although your example mentions the concurrency between 2 agents, will this work along with other Tag changes, such as those from the following endpoints: /api/v2/tickets/:ticket_i...
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Best announcement of the day 🙌
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The split between update type and being able to select calendar vs business hours for each is a great addition, as some are conditioned by agent availability, others by end-user experience and its'...
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Awesome news! Looking forward to seeing upcoming deep integrations 🙌
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This is great news! How will the metric be described in the policy_metrics object? Would it be total_resolution_time? Such as in the following example: { "priority": "urgent", "metric": "total_reso...
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Exciting news! Great complement to Intelligence in the Context Panel. Is the data shared on those kept secure and not used by their GPT engine for its training?