Whitney Whitmoore

1. コミュニティ
2. Zendesk APIs
3. Setting Up a Slack Notifier with Zendesk Webhooks

This was amazing... THANK YOU!  I really need help with the JSON body now. I keep getting an error.  

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• Whitney Whitmoore
• 作成日時 2022年09月20日 16:04
• 0 件の投票

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Enabling anyone to submit tickets

Hi Zendesk , can you please explain this...  By allowing anybody to submit a ticket, you're opening Zendesk Support to anyone who wants to ask a question or report a problem. If you want to restric...

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• Whitney Whitmoore
• 作成日時 2022年06月28日 11:49
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Agree with all the above!! As relatively new ZD users sometimes our unfamiliarity with the system caused early mistakes that are now skewing our reports. This NEEDS to be an option!

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• Whitney Whitmoore
• 作成日時 2022年06月27日 14:42
• 4件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Request for Enrich text on chat bot messages, like bold,underline, highlight or the possibility of including images, hyperlinks, videos etc for all suites

Sebastian what a great idea!! I would love to see this implemented as well!

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• Whitney Whitmoore
• 作成日時 2022年06月15日 20:08
• 1件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Mick O'Donnell, Product Manager stated it would be available in 2022. It is now June of 2022. Any update on this??? This is a NEEDED upgrade to the Chat bot capabilities!!

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• Whitney Whitmoore
• 作成日時 2022年06月15日 20:06
• 7件の投票