Andy Seaman
-
合計アクティビティ58
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票32
-
サブスクリプション11
アクティビティの概要
Andy Seamanさんの最近のアクティビティ-
Andy Seamanさんがコメントを作成しました:
Andrew Kenny, ahh that sucks! that's that one out the window. :( Perhaps a custom status for now that lives in the On-hold group named 'Completed'
-
Andy Seamanさんがコメントを作成しました:
Ouch Bryan that sounds like a painful way to manage the tickets! As a possible solution to you setting tickets as Pending, have you thought about just removing the automation that closes tickets af...
-
Andy Seamanさんがコメントを作成しました:
Amazing! Thanks Walter. A couple of edits from my last post.I realised that if you use "author_id", it adds a message to the external email that says "This comment was submitted by [uses Webhook cr...
-
Andy Seamanさんがコメントを作成しました:
Hey all,Not sure if this answers your questions but with some help with a hybrid of this article and a few others, i was able to work out how to add a public and internal note via a trigger/automat...
-
Andy Seamanさんがコメントを作成しました:
Brett Bowser, As an international org, we would naturally have a number of email address in our end user list with accented characters. Is there a solution? by changing the character from ø to O, w...
-
Andy Seamanさんがコメントを作成しました:
Hey, Is there any update on the agent status reports. I know it mentioned further up the thread, but there is no update.
-
Andy Seamanさんがコメントを作成しました:
I agree with the comments above. I have spent many hours having to manually create tickets off the back of an error'd merge and this process is tiresome. A solution to undo would be a great one to ...
-
Andy Seamanさんがコメントを作成しました:
I would understand if a copy of the deleted/edited note had to stay in the events though. That would make sense from an audit perspective. But the ability to remove it from the comment string is a ...
-
Andy Seamanさんがコメントを作成しました:
Thanks Gab for the update. So if we moved to reporting on a date a custom field was updated, this seems to work. However, explore doesn't recognise that custom attribute as a date and therefore we ...
-
Andy Seamanさんがコメントを作成しました:
This is a problem for us. We add tags when a certain string of text is added to a ticket. We need to be able to report on the date that tag was added. We have tried using the ticket update reports ...