
Noelle Cheng
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合計アクティビティ63
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アクティビティの概要
Noelle Chengさんの最近のアクティビティ-
Noelle Chengさんがコメントを作成しました:
CJ Johnson Great! This looks like it worked! I'm going to do some more testing to make sure it's reflecting accurately.
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Noelle Chengさんがコメントを作成しました:
Is there an update to setting this up? I can't do the trigger based on call details "Calls to" as it looks like you guys have made updates to the system since. Also looks like Mackenzie Tyler linke...
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Noelle Chengさんがコメントを作成しました:
Hi CJ Johnson! I should've mentioned that this is on a dashboard. When I use the Update - Date filter on the report, I receive the values I should expect, but once I add the report to the dashboard...
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Noelle Chengさんが投稿を作成しました:
Time filter only returning updates made for tickets created date not update timestamp
回答済みHello, I feel like this is straightforward but I'm having trouble with the time filter data set. I'm looking to see how many updates were made on a specific date or time span regardless of ticket...
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Noelle Chengさんがコメントを作成しました:
Hi I have forwarding set up correctly where my inbox is going to my ZenDesk address. I’m having an issue now where if an email has attachments that contain PII, our Microsoft outlook business accou...
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Noelle Chengさんがコメントを作成しました:
Hi Brett Bowser, I'm having this issue if I take a screenshot and paste it into the ticket. I can see it on my end and sometimes my email but on the receiving end, they aren't able to see my screen...
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Noelle Chengさんがコメントを作成しました:
Ifra Saqlain Sorry for the extremely long delay. For starters, you are a godsend. Thank you!!! This totally worked. I thought I had it but I guess not.
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Noelle Chengさんが投稿を作成しました:
Trigger to not assign first responding agent if user is not in the assigned group
Hello, Our various departments are split up in groups. Often times, we have individuals who are agents CC'd on tickets opened in groups that they are not part of. When the CC'd agent responds, Zend...
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Noelle Chengさんがコメントを作成しました:
Hi Ifra Saqlain, we have two new brands now on top of this. One is external facing and the other is internal. I just emailed you the links for these portals. One is internal and only for internal f...
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Noelle Chengさんがコメントを作成しました:
Hi Ifra, That didn't work either. :(