Julian

1. Bots and automation
2. Bots and automation advice and troubleshooting
3. How do I create a condition in the bot builder to check when no agents are available?

Hi, I must say that this article needs to be updated. The procedures can be made without developing knowledge, however it takes a lot time for a person like me who has a very basic notion of develo...

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• Julian
• 作成日時 2023年08月25日 08:10
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Enabling side conversations

Hi, in your Admin Center you go to Workspaces>Side Conversations and there you can activate them. I hope it helps!

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• Julian
• 作成日時 2023年07月13日 13:16
• 1件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Forwarding Emails to an external email

I can't believe the negligence of Zendesk regarding certain things. Here we have yet another simple feature that would help a lot of costumers, that has been requested numerous times for over 5 yea...

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• Julian
• 作成日時 2023年07月07日 14:14
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Talk integration with Support (mobile apps)

Since I am not able to comment on the most visited post regarding this topic, I'll do it here. I can't believe your customers have been asking for this feature since 2017, that's 6 years now, and t...

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• Julian
• 編集済み 2023年06月26日 10:09
• 0 件の投票

1. コミュニティ
2. Deutsch Community
3. Gruppen Email versenden

Wir müssen mehrere Kunden gleichzeitig, um Verspätungen oder Änderungen im Lieferstatus informieren.

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• Julian
• 作成日時 2023年04月14日 14:15
• 0 件の投票

1. コミュニティ
2. Deutsch Community
3. Gruppen Email versenden

Ich habe genau dieselbe Frage und finde leider keine Antwort dazu. 

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• Julian
• 作成日時 2023年04月14日 13:15
• 0 件の投票