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Pablo Gonzalez
参加日2022年5月06日
·
前回のアクティビティ2023年12月29日
Reimagining Zendesk configuration at Salto.io
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さんの最近のアクティビティ Pablo Gonzalez
Pablo Gonzalezさんがコメントを作成しました:
Thank you very much Pedro Rodrigues (opservator.com)! Still confusing, but a little less!
コメントを表示 · 投稿日時：2022年11月14日 · Pablo Gonzalez
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Pablo Gonzalezさんが投稿を作成しました:
I'm having a hard time understanding the difference between these 3 despite having read multiple KB articles on the subject
- web widget (classic)
- messaging
- chat
Also, why is a web widget (classic) called classic? Is there a successor?
It would be great if someone could give me a bit of history here and a one-liner on each solution. Thanks!
投稿日時：2022年11月13日 · Pablo Gonzalez
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Pablo Gonzalezさんがコメントを作成しました:
Thanks for writing this! I have a few questions/comments
1- Couldn't trigger 1 and 2 be one single trigger, with the following under ANY conditions
Ticket is created
OR
Ticket is updated
2- On trigger the, can we not replace the ANY conditions with
Has a Ticket "Not Present" ?
Why evaluate all the possible text values?
コメントを表示 · 投稿日時：2022年7月13日 · Pablo Gonzalez
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Pablo Gonzalezさんが投稿を作成しました:
Hi all,
A few weeks ago I posted an article I wrote about how I passed the Certified Zendesk Support Admin exam on my first attempt and I received a lot of good feedback.
Now, I've published a companion document that serves as a cheatsheet with all the info you need to pass the exam and have a solid foundation for your Zendesk instance.
Check it out The ultimate Certified Zendesk Support Admin cheatsheet
Use both documents together and I'm sure you'll pass in one go!
投稿日時：2022年7月13日 · Pablo Gonzalez
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Pablo Gonzalezさんが投稿を作成しました:
Hi everyone,
We have a free and open-source app that allows you to export all your Zendesk macros into simple text files. You don't need any scripts or knowledge about the Zendesk API.
You can then make changes to those text files (such as fine and replace) and then bulk import the configuration with a simple command.
This supports macros, triggers, views, fields, and anything in between.
You can check it out here How to export Zendesk macros and bulk import them with Salto’s free app
And here's a video as well on how to do it https://youtu.be/smiolaVsIJU
投稿日時：2022年7月11日 · Pablo Gonzalez
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Pablo Gonzalezさんがコメントを作成しました:
Hi everyone,
We have a free and open-source app that allows you to export all your Zendesk macros into simple text files. You don't need any scripts or knowledge about the Zendesk API.
You can then make changes to those text files (such as fine and replace) and then bulk import the configuration with a simple command.
This supports macros, triggers, views, fields, and anything in between.
You can check it out here How to export Zendesk macros and bulk import them with Salto’s free app
And here's a video as well on how to do it https://youtu.be/smiolaVsIJU
コメントを表示 · 投稿日時：2022年7月11日 · Pablo Gonzalez
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