最近の検索


最近の検索はありません

Shahab Sabet's Avatar

Shahab Sabet

参加日2022年6月20日

·

前回のアクティビティ2022年9月05日

フォロー中

0

フォロワー

0

合計アクティビティ

14

投票

4

受信登録

5

アクティビティの概要

さんの最近のアクティビティ Shahab Sabet

Shahab Sabetさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

As someone who works with data quality, it is incredibly frustrating that closed tickets are uneditable. It makes data from Zendesk unreliable the second an agent makes a mistake and the ticket is automatically closed. It makes simple integrations require complex solutions to remove duplicates because Zendesk does not support editing/opening closed tickets, but only follow-ups tickets, and literally a manager who has the responsibility to monitor and fix errors made by agents before the automation kicks in.

My recommendations:

1) Don't use zendesk
2) If you are stuck with Zendesk, don't build a DA architecture that uses ticket data from Zendesk as master data, because tickets are designed to be impossible to edit once they are closed, making errors unfixable unless you sink a bunch of time solving something that should have been a non-issue
3) Create a follow up ticket where you copy paste the original ticket data, update the fields you need to update in the new ticket, and delete the old one to avoid duplicate data.

コメントを表示 · 編集日時:2022年9月05日 · Shahab Sabet

0

フォロワー

0

投票

0

コメント


Shahab Sabetさんがコメントを作成しました:

コメントTicket management

Allow us to reopen / edit closed tickets please. Please I'm begging.

コメントを表示 · 投稿日時:2022年9月05日 · Shahab Sabet

0

フォロワー

0

投票

0

コメント


Shahab Sabetさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

It's 2022 guys... what are you doing?

コメントを表示 · 投稿日時:2022年8月25日 · Shahab Sabet

0

フォロワー

1

投票

0

コメント


Shahab Sabetさんがコメントを作成しました:

コメントTicket customization

Please make the 'default value' functionality work. It doesn't matter what I select the default value to be, agents always have to make a selection.

コメントを表示 · 投稿日時:2022年7月14日 · Shahab Sabet

0

フォロワー

2

投票

0

コメント


Shahab Sabetさんが投稿を作成しました:

投稿 Feedback - Ticketing system (Support)

Today, I have to select all but one ticket, remember the ID of the last ticket I want to merge, press edit tickets > merge into another ticket, type in the ID of the last one, and select merge.

Instead of just selecting the tickets I want merged and selecting merge.

I am fuming about this design choice.

---

This post has been edited by the Zendesk Community Team to remove inappropriate language

投稿日時:2022年6月20日 · Shahab Sabet

0

フォロワー

3

投票

1

コメント