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Guillaume Fardeau

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    Guillaume Fardeauさんがコメントを作成しました:

    No more the right place to discuss it I think. However : use case is when the community topic is about things that need to be done / developped / etc. by your enterprise. You can add a status to le...

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    Guillaume Fardeauさんがコメントを作成しました:

    Hi Mary.   You can just use theby default on the right side of the post. below   I had some difficulties finding out my self first  time. Looks like it's not obvious.

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    Guillaume Fardeauさんがコメントを作成しました:

    Hi Nicole and Stephen, I'm eventually jumping in :) I just got a demand from one of our customer who would actually like to filter the community posts by product discussed. I was wondering, reading...

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    Guillaume Fardeauさんがコメントを作成しました:

    Hi Nicole, Thanks for your reply, though Outbound is not sufficient compared to what i'm looking for. Have a great day,

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    Guillaume Fardeauさんが投稿を作成しました:

    Any plan for adding a walkthrough service within Zendesk

    Hi, We are in the process of looking for a nice walkthrough (exemple) helper on our website and that would be a natural continuation of what we are doing within our knowledge base, but more imbedde...

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    Guillaume Fardeauさんがコメントを作成しました:

    Hi,   Thanks a lot indeed. Look, I don't think I've changed much since before but now it is working. Might be that some other overall settings were changed meanwhile by colleagues, I will never kno...

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    Guillaume Fardeauさんがコメントを作成しました:

    Hello, Yes sure that's what I do 😊. Thanks for checking though.

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    Guillaume Fardeauさんが投稿を作成しました:

    Using hotjar within zendesk

    Hello,   I'm trying ton install the hotjar script for tracking visitors' behaviour on zendesk but it doesn't seem to work, though it looks quite straight forward and easy. What I'm doing :  go into...

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    Guillaume Fardeauさんがコメントを作成しました:

    Hi maybe you should just then explain how you can manage to edit / delete a post. I took me a few minutes to discover the small icon and then explain what are the edit options : what is a planned p...