Roshni Daftary

do we have any update on this as its getting difficult for us. 

I am in need to share my messaging tickets (including comments) with an external team and i cant find a simple straight forward way to do this. I am going all around the bush to work on this with no solution. I need this export option.

Dane Corley Gaurav Parbat - will we get the ability to update end-user details as well as it otherwise leads to incorrect reporting and we cant use explore.

I did not even know earlier that we do not get notified of emails being bounced back until we did the gmail connection. And now we have to spend at least an hour daily to check these bounce back of emails. Its one of the most basic feature that we need when communicating with members via email.

Hi James Hanley,

I am happy to go through our use case via meeting.

Regards,

Roshni

Hi James Hanley - do we have any time lines as to when there would be any update as its a real struggle to remove them. 

I have different teams and they need different custom status's otherwise the status list is too long and not user friendly

Thanks Zsa Trias.. this worked.

I am trying to split the Requester Name into First and Last Name with just the 1st space as the differentiation. Anything before the 1st space to be counted as 1st name and rest all as last name. I have tried leftpart / rightpart. It doesnt seem to be working. Any other inputs.

I have faced another issue with closed tickets. We have had members contact us before they joined us and hence no details were available. Once the member joined us we had all details and updated the end-user profiles, however the tickets do not get updated with correct user details as the tickets in the meanwhile get closed. This makes all our reporting incorrect. This is needs a fix.