
Graham Ferguson
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アクティビティの概要
Graham Fergusonさんの最近のアクティビティ-
Graham Fergusonさんがコメントを作成しました:
I agree with Jessica Peck - is there a way to build this metric in Explore?
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Graham Fergusonさんが投稿を作成しました:
Show Custom Organization Fields
I have a requirement to be able to show common items such as an organization's Account Manager, Customer Success Manager etc and other custom data held in the organization. Is there any way to disp...
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Graham Fergusonさんが投稿を作成しました:
Bulk Update Organization User Permissions
We have thousands of organizations in Zendesk and more added automatically via Salesforce. Currently, I have to manually update the permissions on an org to allow users to see all tickets/add comme...
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Graham Fergusonさんが投稿を作成しました:
JIRA Details in Custom Ticket Fields
回答済みWe use JIRA extensively and I would love to be able to take key fields such as ID etc and place them in custom ticket fields so they can be added to views, reports etc. Does anyone know if this is ...
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Graham Fergusonさんが投稿を作成しました:
Make Knowledge Article Mandatory
Hi, I would like a way to make it mandatory for agents to have to request a KB article if none exists before being able to mark a case as solved i.e. no article exists or was not used in the ticket...
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Graham Fergusonさんが投稿を作成しました:
Salesforce Ticket View and Mentions
Hi, Struggling to get an answer from Zendesk support so I am wondering if anyone knows when using the Zendesk ticket view in Salesforce when a light user is adding an internal comment (cannot add p...
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Graham Fergusonさんが投稿を作成しました:
Create Scorecard
I am looking for any examples of how someone may have gone about building out a dashboard in Explore which is essentially a KPI scorecard using the standard traffic light scoring system i.e. red, a...
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Graham Fergusonさんがコメントを作成しました:
There is no code attached to this article....
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Graham Fergusonさんが投稿を作成しました:
View Automated Messages in Tickets
I have a number of automations sending notifications to customers. While I can add the tag is there any option to have the message included in the messages view (private/public) of a ticket to give...
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Graham Fergusonさんがコメントを作成しました:
Is there any way not to require the assignee to be selected. We are using omnichannel routing and want to have Zendesk assign and not an individual?