Graham Ferguson

1. コミュニティ
2. Zendesk Suite Q&A

We use JIRA extensively and I would love to be able to take key fields such as ID etc and place them in custom ticket fields so they can be added to views, reports etc. Does anyone know if this is ...

• Graham Ferguson
• 作成日時 2023年01月13日 14:18
• 3フォロワー
• 2件のコメント
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A

Hi, I would like a way to make it mandatory for agents to have to request a KB article if none exists before being able to mark a case as solved i.e. no article exists or was not used in the ticket...

• Graham Ferguson
• 編集済み 2022年12月11日 12:30
• 4フォロワー
• 1件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

Hi, Struggling to get an answer from Zendesk support so I am wondering if anyone knows when using the Zendesk ticket view in Salesforce when a light user is adding an internal comment (cannot add p...

• Graham Ferguson
• 作成日時 2022年12月03日 17:56
• 1フォロワー
• 0件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

I am looking for any examples of how someone may have gone about building out a dashboard in Explore which is essentially a KPI scorecard using the standard traffic light scoring system i.e. red, a...

• Graham Ferguson
• 作成日時 2022年12月03日 17:53
• 3フォロワー
• 1件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

I have a number of automations sending notifications to customers. While I can add the tag is there any option to have the message included in the messages view (private/public) of a ticket to give...

• Graham Ferguson
• 作成日時 2022年11月24日 21:12
• 2フォロワー
• 1件のコメント
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A

Using conditional logic in the ticket form means there are a lot of questions with blank responses and I would like to hide these to keep the request view tidy. You can see how this looks today in ...

• Graham Ferguson
• 作成日時 2022年10月08日 11:23
• 3フォロワー
• 1件のコメント
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A

I have one Help Center which really is just a place to host a ticket form. Is there any easy way to automatically redirect a visitor to the help center to the submit a request page?

• Graham Ferguson
• 作成日時 2022年10月06日 12:12
• 2フォロワー
• 7件のコメント
• 1件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)

Is there any way when a new organization is created (automatically from Salesforce in our case via the standard integration) to have the user settings set to 'Can view all org tickets and add comme...

• Graham Ferguson
• 作成日時 2022年09月11日 13:54
• 2フォロワー
• 3件のコメント
• 0 件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)

It would be great to be able to share individual reports or dashboards to Slack on a pre-determined basis to be able to easily keep other teams updated in a more collaborative fashion than email. I...

• Graham Ferguson
• 作成日時 2022年06月13日 12:29
• 3フォロワー
• 2件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

For my 'submit a request' form I have a field where a customer needs to select a priority for the ticket which should align to contractual obligations. If I add the definitions to the description t...

• Graham Ferguson
• 作成日時 2022年05月31日 17:12
• 2フォロワー
• 1件のコメント
• 0 件の投票