Graham Ferguson

1. コミュニティ
2. Zendesk Suite Q&A

I have a requirement to be able to show common items such as an organization's Account Manager, Customer Success Manager etc and other custom data held in the organization. Is there any way to disp...

• Graham Ferguson
• 作成日時 2023年02月07日 12:34
• 2フォロワー
• 1件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

We have thousands of organizations in Zendesk and more added automatically via Salesforce. Currently, I have to manually update the permissions on an org to allow users to see all tickets/add comme...

• Graham Ferguson
• 作成日時 2023年02月07日 12:27
• 2フォロワー
• 1件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

We use JIRA extensively and I would love to be able to take key fields such as ID etc and place them in custom ticket fields so they can be added to views, reports etc. Does anyone know if this is ...

• Graham Ferguson
• 作成日時 2023年01月13日 14:18
• 3フォロワー
• 2件のコメント
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A

Hi, I would like a way to make it mandatory for agents to have to request a KB article if none exists before being able to mark a case as solved i.e. no article exists or was not used in the ticket...

• Graham Ferguson
• 編集済み 2022年12月11日 12:30
• 4フォロワー
• 1件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

Hi, Struggling to get an answer from Zendesk support so I am wondering if anyone knows when using the Zendesk ticket view in Salesforce when a light user is adding an internal comment (cannot add p...

• Graham Ferguson
• 作成日時 2022年12月03日 17:56
• 1フォロワー
• 0件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

I am looking for any examples of how someone may have gone about building out a dashboard in Explore which is essentially a KPI scorecard using the standard traffic light scoring system i.e. red, a...

• Graham Ferguson
• 作成日時 2022年12月03日 17:53
• 3フォロワー
• 1件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

I have a number of automations sending notifications to customers. While I can add the tag is there any option to have the message included in the messages view (private/public) of a ticket to give...

• Graham Ferguson
• 作成日時 2022年11月24日 21:12
• 2フォロワー
• 1件のコメント
• 1件の投票