Graham Ferguson
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Graham Fergusonによる最近のアクティビティ-
I agree with Jessica Peck - is there a way to build this metric in Explore?
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There is no code attached to this article....
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Is there any way not to require the assignee to be selected. We are using omnichannel routing and want to have Zendesk assign and not an individual?
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Thank you so much Pulkit Pandey it's working perfectly now!
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Pulkit Pandey here is the code in the script.js file:
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Thanks Pulkit Pandey. I have added the code with my domain but when I goto the site in a private browser it doesn't redirect and stays on the home page, any thoughts?
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Where do you set this permission at a role level for end users?
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Can skills-based routing be used with any form of agent capacity management? My use case is that I need to route tickets to agents with the right skills, but if there is more than one, Zendesk shou...