Luke Tyhurst
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Luke Tyhurstによる最近のアクティビティ-
Add Post-Specific User Access Settings in Gather
As of right now, Guide and Gather have different permission/security structures, which makes it hard to organize from an admin perspective. In Guide, you can customize access on an article level, a...
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Bug - Article Edit Unusable at Smaller Widths / Not Responsive
If you are trying to create an article while having another window open to the side as a reference, you can't edit the document. It doesn't respond well to the smaller width. The left div of the ed...
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Add 'Community Post Search' to Insert Link Tool on Article Edit
When creating articles, I really like using the Help Center Article tab when inserting links. Can we please add community post search to that tool as well? It would be very useful to be able to eas...
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Add Side Conversation 'Insert Ticket Comments' Tool to Normal Tickets
It would be really useful to add the 'Insert Ticket Comments' button on a normal ticket reply instead of only including it in the side conversations tool. I really love that feature in side convers...
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Full Zapier Integration with Zendesk API Endpoints - Lacking Community Support
As of right now, the Zendesk Zapier integration is missing quite a few functions listed in the Zapier API Documentation. In particular, community posts are not supported at all. Zendesk does not cu...
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Add "Add Search as Trigger/Automator" Button to Search Page to Auto-create Triggers
It's pretty common for admin users in Zendesk to want to make automations/triggers off of specific condition searches (e.g. add tags, assign priority, etc.). I love the main search feature in Zende...
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Adding a CC List/Organizations Condition to Triggers/Automations
We need to make sure tickets are assigned priority when they are sent to Zendesk via email. To do this, we need to have a trigger condition that checks the requester and CC list on a ticket for spe...
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Side Conversation - Add Comment Error for Message Being Too Long for Slack
When using the 'insert ticket comments' tool on side conversation creation, some comments will grey out and have a tooltip popup saying the 'message is too large to send via Slack.' I am not sendin...
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Agent Signature Missing Empty Line in User Interface -> User Email has Empty Line
完了Hey, Zendesk! I've noticed recently that the Zendesk user interface eliminates the empty line between the email body and the agent signature. If you check the actual email the user gets, it has an ...