Maxwell Hallock

These updates to the Slack notification integration have also severely impacted our Support workflows. I'd like to echo others' assessment that tickets being marked "Also sent to the channel" by default creates a ton of unnecessary noise in the channel. Notifications for tickets transitioning from Solved -> Closed are unnecessary, add even more noise, and makes the integration less useful.

My preference would be for the Slack integration to be reverted to the pre-update implementation. Failing that, adding more configurability options would be extremely helpful.

Thanks,

-Maxwell