Carmen Reilly

I am looking for some community assistance on a workaround and an update from product management on when we can expect this on the roadmap.

There are a couple of issues with deleting the account.

Why we would not want to delete an account

1. We may only be suspending the customer for a short time due to non-payment of bill.
2. We may have customers leave and come back
3. We don’t want to lose the customer data - Even if a customer is no longer an active customer I would still need all their data during the time frame that they were active.

Why suspending or blocking a user does not work for us

1. We have accounts that have 500+ potential users.  As we are set up by domain and SSO – we couldn’t delete a user we don’t have in the system yet.
2. The account would still show as Active and continue to show in my list of accounts

How does Zendesk handle this?  As you are using this for support I have to assume all of the scenarios listed above impact you as well.  How are you addressing it internally?

What does Product Management recommend? 

Is this on the roadmap?

Is the ability to deactivate a customer (organization) available yet or on the roadmap?  This is really necessary in order to easily manage our customers and their ability to log a ticket if their subscription has expired.

As a company just starting to use Zendesk - we have 100's of KB's we want to add without a ticket.  Very frustrating that we are unable to make use of templates in Guide.  It looks like this feedback request was started in 5 years ago - Is this on the roadmap?