Maddie F.
Operations Project Manager
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アクティビティの概要
Maddie F.さんの最近のアクティビティ-
Maddie F.さんがコメントを作成しました:
Commenting here to say that the ability to filter and export data on users, specifically Agents, would make our lives much easier!
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Maddie F.さんが投稿を作成しました:
Clarity on Live Chat vs. Messaging re: session-based vs. persistent conversations
Hi team, I need a bit of clarity on session-based and persistent conversations. For a bit of context, we are in the process of moving our chat offering to Zendesk. We are unsure if Live Chat or Mes...
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Maddie F.さんがコメントを作成しました:
Tipene, Strange, I've used this same format before but it's working now! Thank you for your help here!
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Maddie F.さんがコメントを作成しました:
Tipene, Unfortunately, that does not work. It throws a configuration error and instructs me to check the console, but there are no associated error logs. I've made a note of the formats I've tried ...
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Maddie F.さんがコメントを作成しました:
Unfortunately, contextual workspaces don't really help here as we are trying to limit access to certain areas
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Maddie F.さんがコメントを作成しました:
Ah, okay, that's a bit misleading then as it's mentioned explicitly that the ticket Form dropdown can be used. Can this article be updated then to explicitly state that the ticket Form dropdown can...
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Maddie F.さんがコメントを作成しました:
Tipene, I am trying to hide certain Forms in the Form dropdown, so a standard field. I've tried using the structure defined in the article here, but it is not working:
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Maddie F.さんがコメントを作成しました:
Hi Tipine, The problem here is that we cannot seem to hide Forms using the Ticket Field Manager application. Here's a link to the issue we're facing: https://support.zendesk.com/hc/en-us/articles/4...
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Maddie F.さんがコメントを作成しました:
Hi! We can't seem to hide drop-down Form options as this article suggests we can: Available ticket fields Some available ticket fields include the following: requester assignee collaborator sha...
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Maddie F.さんが投稿を作成しました:
Restricting Agents from Assigning Tickets to Other Groups Outside of Macros
Hiya, I've been struggling to figure out a way to accomplish this and would love some help. We have Macros for Agents to use to pass tickets from one Group to another. These Macros help to adjust t...