Bailey Whitaker-Lea

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Mark Organizations upon creation

Hi Efthymis Kouzelis PM for Triggers & Automations here! Thanks for sharing your use case. I've captured this request in our feedback tool for future prioritization.  We are currently working towar...

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• Bailey Whitaker-Lea
• 作成日時 2023年06月05日 16:45
• 1件の投票

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1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Ability to Use Phone Numbers as Conditions in Triggers/Automations

Hi all! I've notified the Talk PM to chime in on their roadmap plans on this thread. They will take it from here, thanks. 

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• Bailey Whitaker-Lea
• 作成日時 2023年06月05日 16:34
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Holiday Schedules and Auto-Replies broken

Hi DTGBilly PM for Triggers & Automations here! Thanks for providing this feedback. In configuration 1, I set up something similar in my own instance and while I see the holiday immediately expires...

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• Bailey Whitaker-Lea
• 作成日時 2023年06月01日 15:04
• 1件の投票

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1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Triggers that compare multiple date fields from a ticket.

Hi Austin Shaw - thanks for submitting your use case. I've captured this in our product feedback tool for future prioritization. While comparing date fields via triggers isn't currently on our road...

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• Bailey Whitaker-Lea
• 作成日時 2023年05月18日 20:42
• 0 件の投票

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1. コミュニティ
2. Zendesk Suite Q&A
3. Trigger to change organisation

Hi Zac Stanger Are you saying the ticket in Zendesk ends up containing the customer name? We don't currently have a trigger condition for the ticket's description, but I will add that to our produc...

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• Bailey Whitaker-Lea
• 作成日時 2023年05月18日 19:45
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi Aishwarya Ramnathan unfortunately this functionality lives outside the scope of my role. I've notified the email PM of the request and they will be prioritizing the request against the other ini...

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• Bailey Whitaker-Lea
• 作成日時 2023年05月10日 17:26
• 0 件の投票

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1. コミュニティ
2. Zendesk Support EAP - New Custom Objects
3. Regressions in Trigger configuration field searching

Hi Dan R. - thanks for flagging this! We are aware there was a regression with the menu change and are working to resolve the issue. 

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• Bailey Whitaker-Lea
• 作成日時 2023年04月24日 13:31
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Feature Request: Automatic Conversion of User Comments to Internal Notes through Triggers

Hi Jennifer Lockwood thanks for sharing your use case. It is great to hear from you what you need to continue to improve your automated workflows. While this isn't currently on our roadmap, I've ca...

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• Bailey Whitaker-Lea
• 作成日時 2023年04月06日 19:12
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Triggers & Automations - We want your feedback!

Dan R. You're so fast!  I'll take a look at your survey responses and reach out via email as we kick off more in depth interviews.  Thank you again for the feedback, super helpful! 

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• Bailey Whitaker-Lea
• 作成日時 2023年03月30日 15:42
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. All types of ticket fields should be included in the trigger actions.

Thanks so much for the feedback! We are actively working on improving triggers and hope to add more conditions and operators over time. In the meantime, I've captured this use case in our feedback ...

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• Bailey Whitaker-Lea
• 作成日時 2023年03月30日 15:10
• 0 件の投票