Clinton Thomas
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Clinton Thomasさんの最近のアクティビティ-
Clinton Thomasさんが投稿を作成しました:
Reporting on Support tickets logged from Sell
We have a process requiring a Support ticket to be created for every Deal closed in Sell. How can I report on all closed deals where a Ticket was not triggered from Sell?
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Clinton Thomasさんがコメントを作成しました:
Hi Product Product Team Product Support I have the Sell app in Support and the Support app in Sell. How do I report tickets logged from Sell against the deal? Explore does not cater to datasets ...
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Clinton Thomasさんがコメントを作成しました:
This is a big issue for us as well. Agents will sometimes select "Do not log", which results not only in the call outcome not being logged but the recording of the customer call being lost. We use ...
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Clinton Thomasさんがコメントを作成しました:
I completely agree. Too often our agents (either accidentally or not) click Do Not Log. We have no records about that call and more importantly, no recording of the call.